The BMC Administration team will respond to your requests submitted through the Help Desk.

Since there are questions that are asked frequently, we've prepared these FAQ responses. Search to see if there is an answer to your question here. If not, submit a ticket.

While we endeavor to respond to Help Desk tickets within 48 hours, the Help Desk is not managed 24/7. Thank you for your patience.

Request Permission to Attend a Seminar

Request permission to attend a seminar when you haven't met the prerequisites.

Generally, the only reason BMC might allow you to attend a seminar when you haven't met a prerequisite would be the history you have working with BMC in the past. For example, you want to attend a Foundations Tools B seminar but you have not attended Tools A in the past few years (prerequisite states this clearly). You did attend Foundations III (now Foundations Tools A) 6 or 7 years ago. BMC would consider your request to attend. Simply ask!

There may be other reasons as well. BMC will take into consideration your request. Offer a clear rationale to us using the Help Desk.

Need help? Have questions?

Click on the button to go to the Help Desk.

Payment Plans and Alternate Payment Options

Request for a payment plan before you register for a seminar.

Ready to register but want to budget out your payment. (Foundations or other multi-session seminars may be exactly what you want, but you don't have available funds? We will set you up with a payment plan at your request. Open a ticket here.)

Issues with PayPal. (While this is our preferred method of payment, other options are available upon request. If you're having a problem with PayPal, open a ticket here inquiring about other options.)

Ask for Technical Support

Request for technical support on your BMC account.

Registration, login, or BMC account problems. (Forgot your login info? Click on Forgot Your Username or Forgot Your Password and look for an automated email response. Didn't get one? Have another issue? Open a ticket here.)

Invoice or certificate requests. (These can be found in your Registration History under Your BMC Account. If they do not appear there, you can open a ticket here.)

Questions about Links and Schedule

Click on Select Category and choose the appropriate topic to contact BMC for help on these issues:

You didn't get the Zoom link. (Emails are sent several days before the seminar from This email address is being protected from spambots. You need JavaScript enabled to view it.. Check your spam folder or your 'promotions' tab in gmail. Better still, add that email to your contacts so emails arrive to your inbox.)

You're unable to attend a session of a seminar. (Foundations seminars sometimes have two tracks running simultaneously. If you have a conflict arise, request moving to the other track for a session rather than missing out on it. Each session builds on the next. Attendance is required for each session.)

Foundations of Interpreting

The Foundations of Interpreting Seminar Series provides insights into The Integrated Model of Interpreting and the processes we engage in while interpreting. Click here for more information on the series as well as a schedule of current seminars being offered.

Link to the Foundations of Interpreting page on Facebook!

Before You Submit a Ticket...